FAQ & Help
Answers to some of our frequently asked questions can be found below. Still not sure? Contact us.
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MU charges 15% commission to the host on each experience booked and paid.
MU charges a 3% booking fee to the guest on each experience booked. This fee is non-refundable.
You can cancel a booking directly from the booking overview. Please bear in mind the cancellation policy for the experience.
Once you have booked and paid for your experience, you can send messages directly from the experience overview, booking overview or the host page.
MU charges the guest as soon as the booking has been made. Once the experience is complete, we will release the payout less 15% commission. Payouts can take up to 5 working days to reflect.