FAQ & Help


Answers to some of our frequently asked questions can be found below. Still not sure? Contact us.



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How do I become a MU host?

Simply sign up via our sign up page, add you listing and share the love.

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How much does it cost to host an experience on MU?

MU charges 15% commission to the host on each experience booked and paid.

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How much does it cost me to book an experience on MU?

MU charges a 3% booking fee to the guest on each experience booked. This fee is non-refundable.

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How do I cancel a booking?

You can cancel a booking directly from the booking overview. Please bear in mind the cancellation policy for the experience.

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How do I message a guest or host?

Once you have booked and paid for your experience, you can send messages directly from the experience overview, booking overview or the host page.

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How do I get paid?

MU charges the guest as soon as the booking has been made. Once the experience is complete, we will release the payout less 15% commission. Payouts can take up to 5 working days to reflect.